Privacy Policy

What we collect

• Account details: your name, phone number, email address and a scrambled (hashed) password. Riders also give vehicle details and payout account details.
• Delivery details: pickup and drop-off addresses and map points, the people to contact at each end, package details, notes, prices and payment status.
• Location: a customer’s location only when you tap “Use my location”. A rider’s location while they are online, so deliveries can be matched and tracked.
• Device and usage data: basic technical information such as app version, device type and notification token, used to keep the service working and secure.

Why we use it

• To create your account, match a rider, deliver your package and let you track it.
• To take payments, pay riders and handle refunds and disputes.
• To send messages about your orders (SMS, email or push notifications), and to reset your password.
• To keep the service safe, prevent fraud and meet legal and accounting duties.

Who we share it with

We do not sell your personal information. We share only what is needed with:

• The rider and the other party on a delivery: names, phone numbers, addresses and notes needed to complete it.
• Paystack, which processes online payments.
• Google Maps, for maps, address search and routes.
• Email, SMS and notification providers, to send you messages.
• Hosting and database providers, who store the data for us.
• Authorities, when the law requires it.

These providers may process data outside Ghana. We only use providers that protect it appropriately.

How long we keep it

We keep your account data while your account is open. Records of orders and payments are kept for as long as accounting, tax and dispute rules need, and are separated from your identity once your account is deleted.

Your choices and rights

• You can see and update your name and email in the Account screen.
• You can delete your account yourself. You have a grace period to change your mind, after which your personal details are erased. See how.
• You can turn off location access in your phone or browser settings. Some features, such as “Use my location”, will then not work.
• You may ask us what we hold about you, or to correct it, by contacting us. This is in line with Ghana’s Data Protection Act, 2012 (Act 843).

Security

Passwords are stored hashed, connections are encrypted, and access to data is limited to the people who need it. No system is perfectly secure, so please use a strong password and keep it private.

Children

KAV EXPRESS is not meant for people under 18, and we do not knowingly collect their information.

Changes to this policy

If we change this policy in a way that matters, we will update the date above and, where needed, ask you to agree again.