Delete your account
You can delete your KAV EXPRESS account yourself, any time, from the website or the mobile app.
How to delete it
- Sign in to your account.
- Open Account and choose Delete my account.
- Enter your password to confirm.
What happens next
- You are signed out everywhere straight away and can no longer book or work on deliveries.
- You have 30 days to change your mind. Sign in again within that time and the deletion is cancelled.
- After 30 days your account is erased for good. This cannot be undone.
What is erased
Your name, phone number, email address, password, saved places and notification settings. For riders, also vehicle details, location and payout account details.
What we keep
Records of past orders and payments are kept so we can meet accounting, tax and dispute obligations. They no longer contain your name, phone number, email, contact details or notes, and they are not linked to a person.
When it cannot be done yet
You cannot delete the account while you have a delivery in progress. Riders also need to have handed over any cash they hold and to have been paid what they are owed. The app tells you what to finish first.